Situações típicas para vender o Live History
Early arrival
Guest: « My plane arrives early in the morning. Can I leave my baggage at the hotel and do something interesting before my room is ready? »
Receptionist: « Of course! We’ll take care of your baggage. And by the way, we have something special for you — you can stretch your legs after your flight and discover the city in a fun way »
see Message Template 1. For early arriving guests
Receptionist: « Of course! We’ll take care of your baggage. And by the way, we have something special for you — you can stretch your legs after your flight and discover the city in a fun way »
see Message Template 1. For early arriving guests
Looking for a nice place for dinner
Guest: « Can you recommend a nice place for dinner tonight? »
Receptionist: « Absolutely! Here are four great options...
And by the way after dinner, we have something special for you — Lisbon is beautiful to explore at night! No heat and no crowds of tourists »
Receptionist: « Absolutely! Here are four great options...
And by the way after dinner, we have something special for you — Lisbon is beautiful to explore at night! No heat and no crowds of tourists »
Places to visit
Guest: « What places can we visit around here? »
Receptionist: « Here are some of the best places to see… And by the way, if you’d like to avoid the heat and crowds, I have something special for you — a tour you can do in the evening or early morning. It’s perfect for catching the golden hour for amazing photos! »
Receptionist: « Here are some of the best places to see… And by the way, if you’d like to avoid the heat and crowds, I have something special for you — a tour you can do in the evening or early morning. It’s perfect for catching the golden hour for amazing photos! »
Going for a walk
Guest: « We are leaving for a walk, we want to discover Lisbon »
Receptionist: « I wish you good time! Discovering Lisbon can be an amazing adventure.
When you will be sitting in a café, wondering what to do next… we have something very special for you! Can I send you some special tour via Whatsapp, ok? Just in case you are bored »
see Message Template 2
If the guests wants an activation code while sitting in the caffe, receptionist sends activation code via Whatsapp and tells the price. Then guest can pay during checkout.
Receptionist: « I wish you good time! Discovering Lisbon can be an amazing adventure.
When you will be sitting in a café, wondering what to do next… we have something very special for you! Can I send you some special tour via Whatsapp, ok? Just in case you are bored »
see Message Template 2
If the guests wants an activation code while sitting in the caffe, receptionist sends activation code via Whatsapp and tells the price. Then guest can pay during checkout.
With friends
Guest: « I’m looking for things to do with my friends »
Receptionist: « How about a historical adventure tour — like a treasure hunt where you’ll discover Lisbon together with your friends and solve fun challenges? »
Receptionist: « How about a historical adventure tour — like a treasure hunt where you’ll discover Lisbon together with your friends and solve fun challenges? »
Coming to Lisbon on a business trip
Guest: « I’m in Lisbon for business, so I’d like to visit the city in the evening.
What would you recommend? »
Receptionist: « Of course! We have something very special for the evening, just before dinner. »
What would you recommend? »
Receptionist: « Of course! We have something very special for the evening, just before dinner. »
Trip to Sintra
Guest: « Do you have trips to Sintra? »
Receptionist: « Yes! Let me show you a wonderful trip to Sintra… And by the way, when you return, we have something very special for you to make your day even better and have a nice walk after sitting in the car for 2 hours »
Receptionist: « Yes! Let me show you a wonderful trip to Sintra… And by the way, when you return, we have something very special for you to make your day even better and have a nice walk after sitting in the car for 2 hours »
Hop-on Hop-off Bus
Guest: « Where can I buy tickets for a sightseeing bus?»
Receptionist: « You can buy tickets here... By the way, when you finish your bus ride, get off the bus in Alfama — we have something special for you.»
Receptionist: « You can buy tickets here... By the way, when you finish your bus ride, get off the bus in Alfama — we have something special for you.»
Problem with the room
Guest: « I have a problem with my room… »
Receptionist: « I’m very sorry — we’ll fix it right away. And to make it up to you, we’d love to offer you a special gift! »
Receptionist: « I’m very sorry — we’ll fix it right away. And to make it up to you, we’d love to offer you a special gift! »
Late departue
Guest: «My flight departs in the evening. Can you keep my baggage until 8 PM? »
Receptionist: « Certainly! We’ll take care of your baggage.
And by the way, since you still have some time,
I can’t let you leave Lisbon without experiencing this! »
Receptionist: « Certainly! We’ll take care of your baggage.
And by the way, since you still have some time,
I can’t let you leave Lisbon without experiencing this! »
