Sample front-desk dialogues to recommend the tour to your guests.
Guest My plane arrives early in the morning. Can I leave my baggage at the hotel and do something interesting before my room is ready?
Receptionist Of course! We'll take care of your baggage. And by the way, we have something special for you — you can stretch your legs after your flight and discover the city in a fun way.
See Message Template 1 — for early arriving guests.
Guest Can you recommend a nice place for dinner tonight?
Receptionist Absolutely! Here are four great options… And by the way, after dinner we have something special for you — Lisbon is beautiful to explore at night! No heat and no crowds of tourists.
Guest What places can we visit around here?
Receptionist Here are some of the best places to see… And by the way, if you'd like to avoid the heat and crowds, I have something special for you — a tour you can do in the evening or early morning. It's perfect for catching the golden hour for amazing photos!
Guest We are leaving for a walk, we want to discover Lisbon.
Receptionist I wish you a good time! Discovering Lisbon can be an amazing adventure. When you are sitting in a café, wondering what to do next… we have something very special for you! Can I send you a special tour via WhatsApp? Just in case you are bored.
See Message Template 2. If the guest wants an activation code while sitting in the café, the receptionist sends the code via WhatsApp and tells the price. The guest can then pay during checkout.
Guest I'm looking for things to do with my friends.
Receptionist How about a historical adventure tour — like a treasure hunt where you'll discover Lisbon together with your friends and solve fun challenges?
Guest I'm in Lisbon for business, so I'd like to visit the city in the evening. What would you recommend?
Receptionist Of course! We have something very special for the evening, just before dinner.
Guest Do you have trips to Sintra?
Receptionist Yes! Let me show you a wonderful trip to Sintra… And by the way, when you return, we have something very special for you to make your day even better and have a nice walk after sitting in the car for 2 hours.
Guest Where can I buy tickets for a sightseeing bus?
Receptionist You can buy tickets here… By the way, when you finish your bus ride, get off the bus in Alfama — we have something special for you.
Guest I have a problem with my room…
Receptionist I'm very sorry — we'll fix it right away. And to make it up to you, we'd love to offer you a special gift!